Contact Us
We're here to help! Get in touch with our customer support team.
Call Us
+1 212-787-8595
Mon-Fri: 9AM-6PM EST
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Available 24/7
🕐 Business Hours
| Monday - Friday | 9:00 AM - 6:00 PM EST |
| Saturday | 10:00 AM - 4:00 PM EST |
| Sunday | Closed |
Holiday Hours: We may have extended support during holidays. Check our social media for updates.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
📦 Where is my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site. If you haven't received tracking info after 3 business days, please contact us.
🔄 How do I return an item?
Contact our support team within 30 days of delivery. We'll provide you with a return shipping label. For defective items, returns are free. For change-of-mind returns, a small shipping fee may apply. See our Return Policy for details.
💳 When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your return. The refund will be credited to your original payment method. Please note that banks may take additional time to process the refund.
📦 Can I change my shipping address?
If your order hasn't shipped yet, we can update your address. Contact us immediately with your order number and new address. Once an order is in transit, we cannot change the address.
🔧 My product arrived damaged. What do I do?
We're sorry! Contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll arrange for a free replacement or full refund, at your preference.
Company Information
Company Name: Flystore Inc.
Business Address:
147 W 72nd St, New York, NY 10023
United States
Customer Support: support@flystore.shop